FAQ

Welcome to our Frequently Asked Questions. Here you will find a list of the most important questions about your order, shipment and about Awareness Alert. If you do not see your question or you would like to know something else, feel free to contact us here.

Ring Sizing

Because most of our rings are sold online we offer an extensive Ring Sizing Guide. Here you will find everything about finding out your ring size and what to do if you ordered a wrong size.

Check out our sizing guide here.

About Your Order

You can follow your order by using our Order Lookup Center

Please provide use the email address you used when placing the order and your order number and we will update you with a tracking number.

Your order is shipped usually within 24 hours of receipt. But sometimes we sell out of stock and need to replenish inventory which may take up to 1 week.

I live in the United States:
Your order will arrive within 3-8  business days.

I live outside the United States:
Your order will arrive within 1-3  weeks.

We offer standard FREE WORLDWIDE SHIPPING. We use USPS and DHL eCommerce as our shipping partners. 

We accept all credit cards: Visa, Mastercard and American Express. We also accept Paypal, as we are a verified company.

We do not accept Cash on Delivery (COD).

Exchange & Return

Wrong size? No problem! We offer free & easy returns. Please use our Return Center to let the return process run smoothly.

Once we receive your product (undamaged) we will reship the right size to you!

I dont see my question

No problem we are constantly updating our FAQ section! Contact Us and we'll do our best to answer your questions and concerns.

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